Frequently asked questions
How much does shipping cost?
Our standard flat rate $3.75.
How can I track my package?
You will receive an email with tracking information when your box ships. The email will come from firstname.lastname@example.org
Please be sure to check your spam if you are concerned you are not receiving your tracking emails..
I never received my tracking email. Now what?
The tracking email will come from email@example.com. Please be sure to check your spam if you are concerned you are not receiving your tracking emails, and be sure to add this email to the list of approved contacts in your email.
If you have checked your spam and are confident that you should have received tracking, but didn’t, please reach out to our customer service team and be happy to help you.
Our team will respond within 48 business hours.
Monday-Friday 9AM-11PM PST; Saturday & Sunday 8AM-6PM PST
What payment methods are available to me?
We accept Paypal, Visa, MasterCard, Discover, and American Express credit and debit cards.
How long does it take for me to get my refund back?
You should receive your refund within 7 business days.